Information technology. Continual performance improvement of IT enabled services Ingestion-build-89079 BS EN 4809 for 3

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Information technology. Continual performance improvement of IT enabled services Ingestion-build-89079 BS EN 4809 for 31 Scope This document establishes a continual performance improvement (CPI) process that supports service management system (SMS) as defined in the ISO IEC 20000 series. This process ensures successful deployment and service performance criteria fulfilment. This process is based on a predictive performance evaluation method and a related repository. This document is not intended to be used as a means of certification and does not add any requirements